1. Do you accept payment by cash-on-delivery?
We regret we cannot accept cash on delivery, we usually accept payment by Paypal, or you can pay for your order with credit card or debit card, but never by C.O.D
2. Do I Have To Pay VAT Sales Tax
When you purchase costume on our website, you can just need to pay for cost of costume and shipping cost, beyond that, there is no any other cost. You can’t need to pay any tax, when you place an order on our website, although our company is located in China.
3. Is it safe to purchase on herostime.com?
We can absolutely tell you that it’s safe to place an order on our website.
1) If there are any cheat or security issues for your payment via Paypal, the issues are to be considered true after an investigation of Paypal, and will full refund you.
2) It can effectively protect your order information via Paypal to pay for your order.
Our company never leaks any customer’s information to other people by any ways. And we have a payment method that works for you, with VeriSign’s world renowned secure payment technology keeping your information safe at all times.
3) Paypal is global outstanding online-payments company, and it has best network technique all over the world to protect your safe payment.
4). Professional technology department of our company and Paypal mesh with each other smoothly, so your payment and any information is safe.
4.How to Cancel An Order?
We can help you cancel your order when you need. please see the detail information about "how to cancel an order".
5. Change Your Order After Payment
If you want to change your order, please contact us within 24 hours from placing the order on our website, we will do our best to meet your requirements.
6. Why should I provide my phone number?
In order to you can successfully receive your package in time, please provide your right and detailed phone information, your phone information is primarily used for the following aspects:
1) If your order has any problems, in order to deal with your order immediately, we will call you and know about your opinion for your order.
2) If there is no your phone information, the express company can’t accept the package, because the shipping information is incomplete, so we can’t ship out your package without your phone information.
3) When the express company dispatches your package, they will contact you via the phone number that you provide us, so you can safely receive your package in time.
7. How to Track Your Order?
You can track your order status very easy on our site, please see the detail about "how to track your order".
8.How to estimate Shipping Cost?
You can estimate the shipping cost of your order ,it's helpful . please see the detail information about "How to estimate shipping cost". It's very easy.
9. Can You Ship To MY COUNTRY?
We can help you to ship costume to every corner fo the world,you can see the detail about the country list which we can ship to.
10. I Can't Log In
Don't worry we can help you to find your password back. It's very easy and fast. please see the detail help information.
11. How to use credit card?
you can use credit card through paypal, no matter you have paypal account or not. please see the deatil How to use credit card through paypal