Guestbook

Catalina | 08/09/2016

Im still waiting formy order to be processed

Reply:Hi, If you have got the parcel? If not, please tell me your order number, then we can check for you. Best wishes, herostime.com

Ashleigh | 06/09/2016

I placed an order on the 02/09/2016 and it still says processing? how long does the processing go on for? am I going to receive my outfit before october!? Id like an answer please as this is for a big convention X_X Thank you.

Reply:HI, 1.About Processing Time Almost all the costumes on our site are custom made, that means we will start making the suits after someone ordered. What we said “In stock” means the fabric in stock, we could make the suit for you, not means we could ship the item to you once you ordered. Costumes: Processing Time: 2-3 Working Days (Usually) Processing Time: 3-7Working Days (Hot Season, September- October) Processing Time: 5-7 Working Days (Custom Design, Complex Design, PVC/Latex Fabric)

Lorenzo | 02/09/2016

Hello. I placed an order for two products a week ago, on 08/31/2016 , but checking on the track of the orders I noticed that I have not yet been sent , I know why ? was there any problem? Order ID is: 30507. I look forward to hearing from you . cordially Lorenzo Pisu

Reply:Hi, I am sorry, the item you ordered is not stock item, so we need several days to processing, now the processing time is about 5-7 working days, I think we will ship on this week, after we shipped, we will send you the tracking number. Best wishes, Herostime.com

Jeralme | 30/08/2016

hi I would like to ask is it possible to resize for me my pattern file ?

Reply:Hi, Yes, we can. You can send the design to us, then tell me your cusom options, then we will make the suit for you. Best wishes, herostime.com

Jeralme | 30/08/2016

hi I would like to ask is it possible to resize for me my pattern file ?

Reply:Hi, Yes, we can, We can make as your detail measurements, so give me the pattern, and tell me your requriements, then I will tell you the details. Best wishes, Herostime.com