Guestbook

Frank | 05/09/2015

Hi I was wondering the status on my item?my item is #16825 and when I did a purchase I payed as guest.

Reply:Hi Frank , Thanks for your order and support! your order has been shipped out with the tracking number 1944373421. You can track it here: http://www.dhl.com i think you can get it in 2 days Best Regards Jac www.herostime.com

Aryan Talla | 04/09/2015

I am making a fan film for spiderman and I was wondering if you can me a face mask and please give us a discount we will give credit to you

Reply:Hi Aryan, could you please give us more detail about your idea to our service (service@herostime.com). so that we can know how to help you. Best Regards Jac

chelsea | 03/09/2015

My order says it is processing. I ordered it 3 days ago and I'm confused on why it says processing. My order number is #16965

Reply:Hi chelsea, Thanks for your order and support. your order has been shipped out with the tracking number 1944373465. You can track it here http://www.dhl.com I think you can get it in 2 days. Best Regards Jac www.herostime.com

joseph | 02/09/2015

to have a custom order, do i have to buy the file, or do i just have to send you the link?

Reply:Hi Joseph, Yes, we provide custom order service. you can see this to get more detail: https://www.herostime.com/Printting-and-Sewing-Costume-from-Your-Pattern-Design-File-html Thanks Jac

Eric | 20/08/2015

How exactly do I get a custom suit? I'm not sure where to send my file, where to email, et cetera.

Reply:Hi Eric, Yes, no problem. we can make the custom suit for you. you can send us your file through google drive then send the link with email to our service email : service@herostime.com more detail you can read: https://www.herostime.com/Printting-and-Sewing-Costume-from-Your-Pattern-Design-File-html Thanks