Guestbook

Alessandro | 04/04/2016

Hei! I just ordered a costume, I will receive a code to track the package? Thanks in advance!

Reply:Hi Alessandro, nice to see your message. yes, after we ship it out, we will send your email with tracking nmber. so that you can track the package. Best Regards

Diana | 04/04/2016

Hi, I made a mistake when I ordered. I would like to pay $30 for the costume. How do I have to do it? Do I have to make the order again? I do hope to answer , because I need the costume Before April 25 Send multiple e mail , but they have not responded Order 25763

Reply:Hi Diana, thanks for your order. don't worry. you can order this https://www.herostime.com/Custom-Making-Service-Payment-Link add the Qty to 30 . add leave us a message with your order number, so that we can know what is your order. Best Regards

Khalid | 04/04/2016

Hi, This is Khalid, I've been sending some emails regarding my orders, I still haven't received my orders for over a week since last Sunday 27th of March, I tried sending emails, but there might be a problem, here is my order number:- #25613 I hope this problem will be solved, because I need the orders before Comic Con this upcoming weekend. Thank you, Khalid

Reply:Hi, your order has been shipped out with the tracking number 2400681043. You can track it here http://www.dhl.com

Thomas | 03/04/2016

Can the "muscle shading" be deleted from the 3D printed pattern on the Spiderman suits? I'm sure it looks kind of neat at first, but to me it makes the red and blue colors appear dull and dirty.

Reply:Hi Thomas, thanks for your interesting on our costume. you can contact the designer, he would do it for you. after that you can send us the digital file to me. then we can make it for you. Best Regards

Clayton | 02/04/2016

Hi, I am a first time customer and I'm not 100% sure what the digital file is. Any chance you guys could help me out? If so thank you very much.

Reply:Hi Clayton, nice to see your message. the style you want is designed by the designer( which you can see the detail) . and we and designers have a agreement. we provide the printing and sewing service, the designer provide the printing file for the style.you can order the file from the designer, or you can send the cost to us , then we order it from the designer. if you have any other question, please feel free to contact us: service@herostime.com Best Regards