Guestbook

32157 | 05/10/2016

Checking on the status of my order.

Reply:Hi, The order is in processing now, now the processing time is about 7 working days. Best wishes, Herostime.com

Wilson | 03/10/2016

I purchased my costume on the 9/ 29/16 but I have been trying to get a hold of a customer service two to help me but no one has returned my emails total of 6 different emails with my order number included as well. Can I get some help here???

Reply:Hi, Yes, can you tell me your order number. I am sorry, because we have a 3 days holiday from 1st to 3rd, so the service do not reply you in time. Best wishes, herostime.com

Rain | 03/10/2016

Order 31616. I sent you a couple of emails regarding the mistakes your seamstress had done with attached photos. I want a replacement. Kindly respond.

Reply:Hi, About the quality problem, please contact service@herostime.com, because we have 3 days holiday, so not reply you in time, sorry about that. Best wishes, Herostime.com

Elisa Brayan | 03/10/2016

Hi... i would like to know when ill be receiving my 2 costumes i ordered. I emailed as well but have received no response back. How can i guarantee ill have my order by mid October? Extra fee? Please email me back Elisabrayan@icloud .com Order #: 31921

Reply:Hi, I really do not got the message from Elisabrayan@icloud .com, I just checked many times, if you have write to us, I think we have replied you till today. If not, please send the message once again. Tell me your order number, and I will check for you. best wishes, herostime.com

Seonay | 29/09/2016

What is the status of order# 31529? I need it by Oct 6th and I ordered it Sept 19th.

Reply:Hi, your order has been shipped out with the tracking number 703363980920. You can track it here http://www.fedex.com